Refund Policy

Summary

We want you to be happy with your purchase from Repair My Devices. We offer a generous 1-year return window for unused products and a lifetime warranty on certain new parts.

Return Policy (Unused Products)

• You have 365 days to return any unused product.
• Products must be in original packaging and condition.
• We will issue a full refund to your original payment method.

Lifetime Warranty (New Parts)

• We offer a lifetime warranty on brand-new LCDs, small parts, and digitizers.
• This warranty covers defects in materials and workmanship.
• Batteries, tools, accessories, and best quality pulls are not covered under the lifetime warranty.

Return Process

1. Visit our website and click on the "Easy Returns" tab.
2. Enter your email address associated with your account.
3. You will receive a link to generate a return shipping label.
4. Pack the unused product securely in its original packaging.
5. Print the shipping label and attach it to the package.
6. Ship the package back to us.
7. Once we receive the return, we will process your refund within 5 business days.

Defective Parts

• We will accept returns of defective parts if they meet the following conditions:
  • The part has our stamp.
  • The part is uninstalled.
  • The LCD has factory glue separation from the lens (for LCD screens).
  • The part is brand new and unused.
  • The installed part is defective but not broken or damaged (e.g., it powers on but has a malfunction).
  • Small parts and digitizers are defective and in good condition with our stamp.
• We will issue a store credit or exchange for defective parts that meet the above conditions.
• Store credit will be based on the current price of the part.

Parts Not Accepted For Return

• Parts without our stamp.
• LCDs with the lens sticker or seal covering adhesive removed.
• Damaged products due to improper installation or removal.
• Ripped flex cables.
• Damage to the LCD frame or glass (chipped color, scratches, etc.).
• LCDs damaged due to improper removal from the board and not powering on.
• LCDs with signs of pressure points (spots, lines, or non-powering).
• LCDs without a frame that have been installed.
• Bleeding screens.
• Non-Repair My Device parts and merchandise not accepted in RMA.

Non-Repair My Device Parts And Merchandise

• Any products without our stamps will be considered non-Repair My Device parts and will be recycled after 7 days.
• If you need these items back, you must inform your sales representative and provide them with a new order number to coordinate the return with your new shipment.
• You will be responsible for the return shipping cost for non-Repair My Device parts.

Return Labels

• You can generate a return shipping label through our "Easy Returns" tab on the website.
• You can also call our sales representative or customer service department to request a return label.
• We offer 1 free return label per month to customers who purchase over $1,000 in a month.
• You will be responsible for the cost of additional return labels.

Cross-Shipment

• We can arrange a cross-shipment for urgent repairs (please call customer service).
• You will need to fill out a simple cross-shipment form.
• You have 7 days to return the cross-shipped item you don't need.
• The returned item must have our logo and be in the same condition as it was sent.
• We may charge your card on file if we do not receive the correct part back in the same condition.

Restocking Fee

• We will not charge a restocking fee for defective parts.
• We will charge a 10% restocking fee for unused parts that are returned.
• This fee covers the cost of restocking the part in our inventory.

Contact Us

If you have any questions about our return policy, please contact us at:

• Phone: +1 (281) 224-9423
• Email:  admin@repairmydevices.com